Aeroplan

Trying to reach Aeroplan not for the first time. no chance, waited over 30 minutes...email feedback outstanding since 23rd of february 2023. just need miles transfered to another program

The automated NOT customer service is useless. One more reason to avoid air Canada and their useless customer Service. As a Canadian, I should know better.

User's recommendation: Fly United.

I tried to set up a new Aeroplan account, made mistakes and now can't edit mistakes and won't let me setup new because personal information already exists in your files. Help!! I need a real person to call me... 604-882-**** thanks, Geraldine

In total, it's Trash. There is no customer service. No accountibility. You would be running after them over and over again. Its just a waste of time and energy.

User's recommendation: Don't be a member of Aeroplan its a quick sand.

Giving up after trying for hours on the phone to get to some human Tried since 430 and cant get through till 10 PM

User's recommendation: Pray that you never have to call Aeroplan.

Trying to get a decent and reasonable flight after flight was cancelled by aircanada Horrible phone system

Last summer, I applied for an Aeroplan account through Craig Travel in Toronto. I was given a number (553 06* ***), but never did receive a card in the mail. I tried phoning your help line. None of the options offered were pertinent to my inquiry. I asked to speak with an agent. Before I could do that, I was asked for my Aeroplan card number. After entering the number above, I was told by the automated voice that the number I input was invalid. Now I don't know what to do. Does my "account" even exist? Do I need to re-apply? What happened to my initial number/account?

Hi Team, I am Ashish Gupta(an Australian citizenthem themt) and did a business trip to Canada via Air Canada from 23 Sep - 7 Oct 2022 from Sydney(Australia). I provided Velocity Frequent Flyer account (Member no. 101076****) while making the bookings and I can see Air Canada is a partner in the program. Even though I had provided my Velocity frequent flyer number, I can't see any associated points being credited yet. I approached Velocity Frequent flyer team for the same and it has been more than 5 months but I can't see any points. They told me that Air Canada hasn't responded to their query about my missing points and I am completely lost and frustrated. Recently they told me that Air Canada told them that you have transferred my point to my Aeroplan account despite of me not providing any account information to you guys. In fact I never had any Aeroplan account before and I opened it only on 24th Jan 2023 (99****719) to see if I could see my points there. There were no points in that account and when I raised request for my missing points your Aeroplan team sent me email saying "This flight has already been credited. The Aeroplan points for this flight have already been credited to another account." . How can you transfer my points to some other account when 1) I provided your partner "Velocity Frequent Flyer" account no.101076**** in my bookings so how come my points are credited to your Aeroplan frequent flyer program. You can see this information in the attached tickets. 2) I never had any Aeroplan frequent flyer account number before, not did I provide it in my bookings so how come you allocated it to some account which I am not even aware of. 3) I created Aeroplan account : 99394**** on 24 Jan 2023 and I don't see any points in there Can you please provide me my points (they are business class tickets so I can't afford to lose my points) on my velocity frequent flyer 101076**** or Aeroplan 99394**** account ? If you need any confirmation about my identity or documents proving that I am Ashish Gupta who was the traveler then please ask me and I will provide the same. I am also attaching my passport copy so that it helps in your investigation. I have no idea whose account have you credited my points with. If you have transferred to some other account which I am not aware of then please let me know credentials of those accounts such as Aeroplan account number, username and password so that I can use it because clearly I never created it in the first place. Note: Ashish Gupta is not an uncommon Indian name so you could have committed a mistake, but I can't let my points to be credited to someone else's account . Please resolve my query on urgent basis as it has been already )5 months and I have been annoyed beyond imagination. Also not to mention that I am not able to talk to any customer care from Air Canada as it is always busy (I have been trying for ) 10 weeks now. Looking forward to your cooperation and immediate resolution. I provided my tickets/passport copy etc and dropped several requests via your website page (as there is no email ID given) and I just received general response that it will be resolved within 8 business days but nothing happens. It has been my 4-5th attempt to contact via letter as I can't connect to your customer care phone numbers from Australia as it seems it is always busy and I have been on line for several hours for several weeks now. Please can someone resolve my query. Is this how you treat your business class customers ?

User's recommendation: Avoid.