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Contact Aeroplan Customer Service

How to Reach a Person at Aeroplan

Verified Contact Information

Toll-Free Number:

  • 1-800-361-5373
    Aeroplan Contact Centre, Canada, USA, and the Caribbean
Call Now
Send Message

Customer Service:

  • 1-888-689-2247
    Delayed or Damaged Baggage
  • 1-800-667-4732
    Medical Assistance Desk - USA and Canada
  • 1-866-529-2079
    Travel Experts
  • +1 514 395 0300
    Aeroplan Contact Centre, International
  • +44 800 756 3865
    Aeroplan Contact Centre, United Kingdom
  • +1 514 369 7039
    Medical Assistance Desk: Long distance charges apply
  • +1 514 422 6644
    Shareholder Relations Manager

Accessibility:

  • 1-888-422-2408

Investors/ Franchising:

  • +1 514 422 7849

Sales/ Reservations:

  • 1-888-247-2262

Accessibility:

accessibility-accessibilite@aircanada.ca

Complaints/ Feedback:

ollo@aircanada.ca

Customer Service:

acmedical@aircanada.ca
Medical Assistance Desk
shareholders.actionnaires@aircanada.ca
Shareholder Relations

Investors/ Franchising:

investors.investisseurs@aircanada.ca

Media:

media@aeroplan.com
aeroplanprivacy@aircanada.ca
Privacy Inquiries

Aeroplan Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Aeroplan Phone Number
1 (800) 361-5373
Average Hold Time
00:17:05
Average Calls duration
16 minutes
Most Popular Aeroplan Email Address
acmedical@aircanada.ca
Aeroplan Live Agent Availability
10% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact Aeroplan Customer Service?

The company has published several phone Aeroplan contact numbers to ensure customer service is as streamlined as possible. You can contact customer service by dialing 1-800-361-5373 for Aeroplan-related inquiries. This number is specific for customers from Canada, the USA, and the Caribbean. If you are in the UK, contact the Aeroplan customer service team by dialing +44-800-756-3865. There is another phone number for customers from all other areas, and it is 1-514-395-0300. To convey your baggage concerns, such as delays or damage, the recommended number is 1-888-689-2247. The official website also features an international directory with helplines if you are calling from outside Canada or the United States.

Aeroplan customer service team can be contacted by dialing one of the published phone numbers during business hours. To get answers to all your inquiries, including booking, changing, or canceling a flight reward, Aeroplan hours start at 6 AM and end at 10 PM. The operational hours are between 6 AM and 8 PM. During this period, you can speak to the Aeroplan contact care team directly and get the necessary solution.

You can log into an Aeroplan account by heading to the official website and clicking on the account icon in the top right corner. You will be directed to a new page where you will have to log in using your Aeroplan number or email and the password. Here, you can check your points, achieve status, and enjoy exclusive benefits besides contacting the Aeroplan contact team.

PissedConsumer Club

Contact Information

Aeroplan Website:

Aeroplan Help Center:

Corporate Office Address:

Air Canada
7373 Cote Vertu West
Pointe-Claire, Quebec H4S 1Z3
Canada

Other Info (opening hours):

Other Locations:

6001 Grant McConachie Way,

Richmond,

British Colombia V7B 1K3


6301 Silver Dart Dr,

Mississauga,

Ontario L5P 1B2

More contact details

Fax:

+1-888-334-7717

How Customers Rate Aeroplan Support?

4.5 / 5
Good

Based on 5.3K calls to Aeroplan customer support through PissedConsumer.com and 25 survey responses.

Total Calls
5.3K
Avg Call Duration
15:40
Issues Resolved
7%

Why Customers Call Aeroplan?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 31%
  • Account 16%
  • Return/ Replace 16%
  • Request for Information 12%
  • Cards 8%
  • Activation/ Cancellation 5%
  • Product/ Service 5%
  • Payments and Charges 3%
  • Shipping and Delivery 1%
  • Refund 1%
  • Booking and Reservation Issues <1%
  • Staff <1%
  • Website/ Application <1%
  • Claims & Legal Issues <1%
  • Payments & Transfers <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

31%
  • "Cannot get signed on to aeroplan app"
  • "Join aeroplan"
  • "Aeroplan"

Account

16%
  • "Need to reset Aeroflot password"
  • "Password"
  • "Aero plan account details"

Return/ Replace

16%
  • "Change flight"
  • "My itinerary changed and I want to see my options"
  • "change a flight"

Request for Information

12%
  • "I have a *** question"
  • "Questions about joining airplane"
  • "E Upgrade inquiry"

Cards

8%
  • "Lost my aeroplane card"
  • "Card replacement"
  • "Lost my first card and will like to carry over my points to the new card"

Activation/ Cancellation

5%
  • "Flight cancelled"
  • "C26JTU was cancelled & I wish the return of my 78,450 points to 10328****"
  • "C26JTU booking was cancelled & I would like the return of my 78,450 points to my account my Aeroplan plan account number is 103 28* ***"

Product/ Service

5%
  • "I want to book a flight and use my American Express Miles to do so"
  • "Seats selection is freezed"
  • "Trying to book a flight with points.. their system doesn't seating page gives an error! Help!"

Payments and Charges

3%
  • "Regarding my AC wallet"
  • "Billing error on car rental"
  • "Redeem points"

Shipping and Delivery

1%
  • "Baggage delayed 8 days"
  • "points did not get put on the card"
  • "Did not receive any Aeroplan points"

Refund

1%
  • "Refund"
  • "Operator for refund"
  • "Itinerary / refund / rebook"

Booking and Reservation Issues

<1%
  • "Hotel booking"
  • "Flight"
  • "Book a flight"

Staff

<1%
  • "A very rude aeroplan agent"
  • "the aircanada/aeroplan customer service has no contact for "current emergency" situations. Took 3.5 hrs on hold to finally speak to a rep to get situation resolved."
  • "Customer service live agent"

Website/ Application

<1%
  • "Online app not letting me book flight"
  • "The website is *** me off. I would like to talk to a human being, please"
  • "Points not loading"

Claims & Legal Issues

<1%
  • "Legal"
  • "Claim"

Payments & Transfers

<1%
  • "Redemption"
  • "Redeem"

Fraud & Security Issues

<1%
  • "Stolen"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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